Cancel My Order
Last updated: July 30, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About This Policy
Cedruno sells in-stock artistic solid-wood furniture and wood décor, including carved wooden armchairs, leaf-shaped chairs, fruit-shaped chairs, accent seating, and related decorative furniture.
This Cancellation Policy explains:
When an order may be canceled How to submit a cancellation request When cancellation is no longer available How approved refunds are processed How address, product, and quantity changes are handled What happens after an order has entered shipping or freight processing
All prices, shipping fees, taxes, duties, order totals, and cancellation refunds are displayed and processed in U.S. Dollars (USD).
Cedruno’s products are sold as in-stock items. They are not described as made-to-order, custom-made, or manufactured after checkout. Any processing time mentioned in this policy refers only to order verification, inspection, packing, labeling, freight paperwork, and carrier scheduling.
2. Cancellation Request Window
You may request cancellation within 24 hours after checkout.
A cancellation request is not automatically approved. Your order is considered canceled only after Cedruno confirms the cancellation by email.
Because in-stock furniture may move quickly into handling, packing, or carrier scheduling, cancellation may become unavailable even when the request is submitted within the 24-hour window.
3. When an Order Can Be Canceled
Cedruno can usually approve a cancellation only when the order has not entered any of the following stages:
Final order verification has been completed Warehouse handling has started The product has been picked or packed A shipping label has been created Freight paperwork has been prepared Carrier pickup has been scheduled Carrier pickup has been completed The order has been transferred to a parcel or Freight/LTL carrier Export or customs processing has started
Submitting your request quickly gives Cedruno the best opportunity to stop the order before fulfillment begins.
4. How to Request a Cancellation
To request cancellation, email:
support@cedruno.com
Use the following email subject when possible:
Cancel Order #[your order number]
Include the following information:
Order ID Full name used at checkout Email address or phone number used at checkout Shipping address Reason for cancellation, if you wish to provide one
You may also use the website contact form, but email is recommended for time-sensitive cancellation requests.
For order security, Cedruno may ask you to verify your identity, billing information, or shipping address before changing or canceling an order.
5. Cancellation Review and Confirmation
After receiving your request, Cedruno will check the current order status.
When the order is still eligible
Cedruno will:
Approve the cancellation Send confirmation by email Begin the refund process When the order is no longer eligible
Cedruno will explain why the cancellation cannot be completed.
After delivery, you may submit a return request under the Return & Refund Policy if the product qualifies.
A cancellation is not valid until Cedruno provides written confirmation.
6. Refunds for Approved Cancellations
When Cedruno approves a cancellation, a full refund in USD will be issued to the original payment method.
Where applicable, the refund includes:
Product price Standard shipping fee paid at checkout Taxes collected by Cedruno Duties or import charges collected by Cedruno, where refundable
Cedruno initiates approved cancellation refunds within 7 business days after cancellation approval.
Your bank, card issuer, or PayPal may require additional business days to post the refund to your account.
Cedruno does not control:
Bank processing times Card issuer delays PayPal processing times Currency-conversion rates International transaction fees Exchange-rate differences 7. Refund Method
Refunds are returned to the original payment method used at checkout.
For example:
Card payments are refunded to the original card PayPal payments are refunded through the original PayPal transaction Store credit is provided only when requested or accepted by the customer
Cedruno does not send a cancellation refund to a different card, bank account, PayPal account, or third party.
8. Requests Submitted After 24 Hours
Cancellation is usually unavailable after the 24-hour request window.
Cedruno may make an exception when the order has not yet entered:
Handling Packing Shipping-label creation Freight-document preparation Carrier scheduling Carrier handoff Export processing
When non-recoverable carrier, freight, rerouting, paperwork, or payment-processing costs have already been incurred, Cedruno will explain the applicable costs before completing an approved exception.
Cedruno does not charge a restocking fee for an approved cancellation.
9. After Handling or Packing Begins
Cancellation may no longer be possible after Cedruno begins:
Order handling Product inspection Protective packing Shipping-label creation Freight paperwork Pallet preparation Carrier scheduling
Large carved wooden chairs and other solid-wood furniture often require specialized protective materials, freight documents, and scheduled pickup.
When cancellation is no longer possible before shipment, wait for the product to be delivered and then review the Return & Refund Policy.
10. After Shipment or Carrier Handoff
An order cannot be canceled after it has been handed to a parcel carrier or Freight/LTL carrier.
At that stage, the order is already moving through the carrier network.
When you no longer want the product after shipment, you may request a return after delivery if the product qualifies under the Return & Refund Policy.
For a change-of-mind return, the customer is responsible for approved return-shipping costs.
Cedruno covers approved return or replacement shipping when the issue is caused by:
A Cedruno error An incorrect item A verified product defect Missing essential parts Verified carrier damage 11. Freight and LTL Orders
Large furniture may ship through a Freight/LTL carrier.
These shipments may require:
Freight documents Pallet handling Carrier pickup scheduling Delivery appointment coordination Freight-terminal processing
Cancellation may no longer be available after:
Freight paperwork has been created Pickup has been scheduled Pickup has been completed The shipment has entered a freight terminal The carrier has contacted you to arrange delivery
Missed delivery appointments, last-minute address changes, restricted access, storage, redelivery, or rerouting may result in additional carrier charges.
After the order ships, freight-related issues are handled under the Shipping Policy and Return & Refund Policy.
12. Address Changes
Contact Cedruno immediately when the shipping address is incorrect.
Address changes are normally treated as a cancel-and-reorder request.
They are generally available only when:
The request is submitted within 24 hours after checkout The order has not entered handling No shipping label or freight paperwork has been created The order has not been dispatched
After dispatch, address changes may not be possible.
When the carrier permits a correction or reroute, additional carrier fees and delivery delays may apply.
Cedruno is not responsible for delivery failure caused by an incorrect, incomplete, or inaccessible address entered by the customer.
13. Product, Quantity, or Finish Changes
Contact Cedruno immediately when you need to change:
The product Quantity Finish Chair design Shipping destination or region
Most product changes are treated as a cancel-and-reorder request.
The original order must first qualify for cancellation. Changes may not be possible after handling, packing, label creation, freight processing, carrier scheduling, carrier handoff, or export processing begins.
After delivery, customers who prefer another size, finish, shape, or furniture style must follow the Return & Refund Policy.
Cedruno does not offer direct exchanges for change-of-mind requests.
14. International Order Cancellations
International orders may require:
Export documentation Customs information Carrier routing Duties and tax calculation Freight or parcel processing
Cancellation may become unavailable after export or customs-related processing begins.
When duties, taxes, brokerage charges, or import fees were collected by Cedruno and the cancellation is approved before shipment, those amounts will be refunded where applicable.
After the order enters the international carrier network, cancellation is no longer available. Eligible items may be returned after delivery under the Return & Refund Policy.
15. When Cedruno Cancels an Order
Cedruno may cancel an order in limited situations, including:
Inventory error Quality-control issue Missing essential parts Incorrect product-listing information Incomplete payment verification Suspected fraudulent activity Unverifiable shipping address Carrier service being unavailable Customs or import restrictions
When Cedruno cancels an order before shipment, a full refund in USD will be sent to the original payment method.
Cedruno may offer an alternative product when available, but the customer is not required to accept it.
16. Payment and Fraud Verification
Some orders may require additional payment or fraud-prevention review.
Cedruno may contact you to verify:
Order details Billing information Shipping address Phone number Payment information
When required verification cannot be completed, Cedruno may cancel the order and issue a refund to the original payment method.
These checks help protect customers and Cedruno from unauthorized transactions.
17. Pending Authorizations and Temporary Holds
After an order is placed, your bank, card provider, or PayPal may display a pending authorization or temporary payment hold.
When an order is canceled before the payment is fully captured, the pending authorization may disappear automatically according to the payment provider’s timeline.
When payment has already been captured, Cedruno initiates the approved refund within 7 business days after cancellation approval.
Your payment provider determines when the refunded amount becomes available.
18. Coupons, Discounts, Gift Cards, and Store Credit
When a canceled order used a discount code, coupon, gift card, or store credit, the refund will be based on the amount actually paid.
Expired discounts or coupons may not be reissued unless required by law or confirmed by Cedruno in writing.
Gift cards and store credit will be handled according to the original payment structure and checkout records.
19. Refusing Delivery Is Not a Cancellation
Refusing a shipment after it has been dispatched is not the same as canceling an order.
Do not refuse delivery unless the package shows serious visible carrier damage and the damage has been recorded with the driver whenever possible.
When a customer refuses delivery because of a change of mind, without visible damage, or without Cedruno’s approval, the shipment may be returned to the sender.
The following carrier charges may be deducted from an eligible refund:
Return freight Storage fees Redelivery charges Address-correction fees Additional handling charges
When delivery is refused because of visible carrier-caused damage and the damage is recorded with the driver, Cedruno will manage the carrier claim. No redelivery fee will apply for that verified damage case.
20. Damaged, Defective, Incorrect, or Incomplete Orders
When cancellation is no longer available because the order has shipped, inspect the product and packaging at delivery.
Contact Cedruno as soon as possible when the order arrives:
Damaged Defective Incorrect Missing parts
For faster review, contact Cedruno within 72 hours after the carrier delivery scan whenever possible.
Include:
Order ID Delivery address Photos or video of the outer carton Photograph of the shipping label Photos of the internal packaging Photos or video showing the issue A brief explanation
The 72-hour guideline helps Cedruno handle carrier and freight claims. It does not remove the 30-day return-request window or mandatory consumer rights.
21. Delayed Shipments
Shipping estimates are not guaranteed delivery dates.
A delay does not automatically qualify an order for cancellation after the order has shipped.
When a shipment is delayed beyond the estimated delivery period, contact Cedruno with your Order ID. Cedruno will review the shipment status with the carrier and provide available next steps.
22. Lost Shipments
When tracking shows no movement for an unusual period or the order appears lost, contact Cedruno.
Cedruno will contact the carrier and open an investigation when required.
When the carrier confirms that the shipment is lost, Cedruno will offer:
A replacement at no additional cost, subject to availability; or A full refund in USD to the original payment method
A confirmed lost shipment is handled under the Shipping Policy and Return & Refund Policy rather than as a standard cancellation.
23. Chargebacks and Payment Disputes
Contact Cedruno first when you want to cancel an order or believe there is a problem with the transaction.
Opening a chargeback or payment dispute may delay normal cancellation, return, and refund processing because the payment provider may temporarily control the funds during its investigation.
Nothing in this section limits your legal rights or your right to contact your payment provider.
24. Regional Consumer Rights
Nothing in this policy limits mandatory consumer rights available in your country or region.
Where local law provides greater protection, Cedruno will honor those requirements.
This may include applicable rights in:
United States Canada United Kingdom European Union Australia 25. Contact Cedruno
Contact Cedruno as soon as possible when you need to cancel or change an order.
Cedruno Support
Email: support@cedruno.com Phone: +1 (214) 676-7903 Support Hours: Monday–Sunday, 8:00 AM–5:00 PM CST
Cancellation, address-change, payment-review, freight-scheduling, and refund-related cases are normally reviewed within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.
Fulfillment and Authorized Returns Address
801 Transfer Road St Paul, MN 55114 United States
This address is used for fulfillment and authorized returns only. It is not a retail showroom and does not accept walk-in visits, in-person purchases, or unauthorized returns.