Shipping policy
Last updated: July 30, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About this Shipping Policy Cedruno ships in-stock artistic solid-wood furniture and wood décor, including carved wood armchairs, leaf-shaped chairs, fruit-shaped chairs, accent seating, and related decorative wood furniture.
This policy explains where we ship, how orders are packed, shipping costs, delivery timelines, tracking, freight delivery, customs handling, delivery issues, and how to contact us if you need help.
All product prices, shipping fees, taxes, duties where applicable, refunds, and order totals are shown and processed in USD.
Cedruno does not describe its in-stock furniture as made-to-order, custom-made, or produced after checkout. Processing time refers only to order verification, final inspection, packing, labeling, and carrier scheduling.
2. Fulfillment address and customer support Cedruno Fulfillment & Authorized Returns Address 801 Transfer Road St Paul, MN 55114 United States
This address is used for fulfillment and authorized returns only. It is not a retail showroom and does not accept walk-in visits, in-person purchases, or unauthorized returns.
Customer Support Email: support@cedruno.com Phone: +1 (214) 676-7903 Support hours: Mon–Sun, 8:00 AM–5:00 PM CST
We receive customer messages during our published support hours. Shipping issue reviews, carrier claims, address checks, return coordination, and refund-related cases are normally reviewed within 1–2 business days, Monday–Friday, excluding U.S. federal holidays.
3. Where we ship We currently ship to:
Region Countries covered North America United States, Canada Europe + UK United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal Oceania Australia We do not currently ship to:
PO Boxes APO/FPO/DPO addresses freight forwarders unless approved before checkout certain remote territories or outlying islands addresses where standard parcel or freight access is not available For large furniture, a standard street address with safe truck access is required. If your location has gated access, narrow roads, limited elevator access, stairs, loading restrictions, or strict delivery rules, please contact us before placing your order.
4. Shipping methods Cedruno uses different shipping methods depending on the size, weight, destination, and packaging requirements of the item.
Parcel shipping Smaller or lighter items may ship by parcel carrier. Common carriers may include UPS, FedEx, USPS for selected U.S. parcels, and DHL Express for eligible international routes.
Parcel carriers may leave the package at the address, attempt redelivery, or hold the package at a local pickup point depending on the carrier’s rules and local delivery conditions.
Freight/LTL shipping for large furniture Large carved wood armchairs, accent chairs, and oversized solid-wood furniture may ship by Freight/LTL.
Freight/LTL delivery is curbside by default. This means delivery is made to the ground-level curb, driveway, loading area, or closest safe delivery point accessible by the carrier.
Standard curbside freight does not include:
in-home placement stair carry room-of-choice delivery assembly installation packaging removal exact-time delivery appointment Some third-party delivery upgrades may be available in certain areas. If available, these services must be quoted and confirmed before shipment.
5. Processing time Most in-stock orders enter final order verification, packing, labeling, and carrier scheduling within 1–2 business days after the order is confirmed.
Processing time does not mean production time. It is the time needed to check the order, confirm item availability, inspect the item before shipment, prepare protective packaging, create shipping labels or freight paperwork, and schedule carrier pickup when required.
Business days are Monday–Friday, excluding U.S. federal holidays.
Orders may need additional review if:
the shipping address is incomplete payment verification is required the order is high-value and requires fraud-prevention review the destination requires special freight access the carrier needs additional information before pickup If we cannot ship an order because of a stock error, quality-control issue, address issue, or carrier service limitation, we will contact you with available options. If the order must be canceled by Cedruno, you will receive a full refund in USD to the original payment method.
6. Estimated Shipping Time and Rates
Shipping timeframes are estimates and are not guaranteed delivery dates. Transit time begins after the carrier receives and scans the shipment.
North America — United States and Canada
Orders shipping to the United States and Canada are normally processed within 1–2 business days.
Estimated carrier transit time is 6–8 business days.
The standard shipping fee is USD 14.99 for orders with an eligible product subtotal below USD 299.
Free standard shipping is available on orders with an eligible product subtotal of USD 299 or more.
The estimated total delivery period, including processing and carrier transit, is approximately 7–10 business days.
For Canadian orders, applicable taxes, duties, brokerage charges, or customs-processing fees may apply. Any charges collected by Cedruno will be displayed in USD at checkout before payment.
United Kingdom and Europe
This region includes the United Kingdom, France, Germany, Spain, Italy, Belgium, and Portugal.
Orders are normally processed within 1–2 business days.
Estimated carrier transit time is 7–9 business days.
The standard shipping fee is USD 16.99 for orders with an eligible product subtotal below USD 399.
Free standard shipping is available on orders with an eligible product subtotal of USD 399 or more.
The estimated total delivery period, including processing and carrier transit, is approximately 8–11 business days.
Australia
Orders shipping to Australia are normally processed within 1–2 business days.
Estimated carrier transit time is 9–10 business days.
The standard shipping fee is USD 18.99 for orders with an eligible product subtotal below USD 499.
Free standard shipping is available on orders with an eligible product subtotal of USD 499 or more.
The estimated total delivery period, including processing and carrier transit, is approximately 10–12 business days. 7. Shipping costs and optional service fees The shipping amount shown at checkout is the standard shipping charge for the order.
Optional or carrier-related services are not included unless shown at checkout or confirmed by Cedruno in writing. These may include:
room-of-choice delivery stair carry inside delivery white-glove service packaging removal exact-time appointment address correction after dispatch carrier reroute after dispatch redelivery after a missed appointment storage fees caused by repeated missed delivery attempts If a carrier fee is caused by a Cedruno error or verified carrier damage, we will review the case and handle it according to this policy and our Return & Refund Policy.
8. Packaging and handling Cedruno packs solid-wood furniture for safe transport using protective materials such as reinforced cartons or crates, rigid panels, foam, corner protection, internal blocking, pallet wrapping, or freight labeling where appropriate.
Some chairs or furniture pieces may ship partially disassembled to reduce transit damage. When assembly is required, the package includes the necessary hardware and basic instructions where applicable.
Multi-item orders may ship in separate boxes or separate shipments. If this happens, tracking numbers may update separately.
9. Tracking information After your order ships, Cedruno will send a shipping confirmation email with tracking information when available.
Tracking may take time to update after the label is created. Freight and international shipments may show limited movement until the shipment reaches a carrier terminal, export facility, or customs checkpoint.
If tracking has not updated for several business days after shipment, contact us at support@cedruno.com with your Order ID so we can check with the carrier.
10. Delivery appointments for freight orders For Freight/LTL shipments, the carrier may call, text, or email you to schedule a delivery window.
Please make sure your phone number and email address are accurate at checkout. Missed calls or incorrect contact information may delay delivery.
For freight delivery, please be available during the scheduled window. If you miss a scheduled freight appointment, the carrier may charge redelivery, storage, or appointment fees.
An adult signature may be required for high-value or oversized shipments.
11. Address accuracy and access requirements Customers are responsible for entering a complete and accurate shipping address at checkout.
Before placing an order, please check:
street address apartment, suite, or unit number city, state/province, postal code country phone number email address delivery access notes, if needed Address changes after dispatch may not be possible. If a carrier allows an address correction or reroute, additional carrier fees may apply.
For large furniture, please make sure the delivery area can safely receive the item. Cedruno is not responsible for failed delivery caused by restricted access, blocked driveways, unavailable recipients, incorrect addresses, or building rules not disclosed before shipment.
12. International orders, taxes, duties, and customs For orders shipped to Canada, the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia, import taxes, duties, brokerage, or customs processing fees may apply.
Where Cedruno is able to collect these charges at checkout, they will be shown in USD before payment.
If the checkout total states that duties, taxes, or import charges are included, you should not be asked to pay those included charges again at delivery. If a carrier requests payment for a charge that appears to be included in your checkout total, please contact us before paying whenever possible.
If a destination, product, or carrier route does not support prepaid import charges, any required charges will be shown or explained at checkout where available.
International shipments may require customs documentation, including a commercial invoice, packing list, product description, declared value, and HS/tariff codes. Customs processing may extend the delivery timeline.
13. Delivery inspection Please inspect the package at delivery whenever possible, especially for large furniture or Freight/LTL shipments.
Before signing for freight delivery, check for visible signs of damage such as:
crushed corners torn cartons punctures broken pallet wrap water damage cracked panels loose or missing boxes signs that the shipment was dropped or mishandled If damage is visible, note the damage with the driver or on the delivery receipt when possible. Take photos or video before opening the package.
If you discover damage after opening the package, keep all packaging and contact us as soon as possible.
14. Damage, defect, wrong item, or missing parts If your order arrives damaged, defective, incorrect, or missing parts, contact us at support@cedruno.com.
For the fastest resolution, please contact us within 72 hours after the carrier delivery scan whenever possible.
Please include:
Order ID delivery address clear photos or video of the outer carton photo of the shipping label photos of inner packaging photos or video of the affected item or missing parts a short explanation of the issue This 72-hour reporting guideline helps us handle carrier and freight claims quickly. It does not remove your 30-day return request window or any mandatory consumer rights that apply in your region.
Depending on the issue, Cedruno may offer:
replacement parts a touch-up kit for minor cosmetic issues, with your agreement a replacement item, subject to stock a return pickup or prepaid return label a full refund in USD if a replacement is not suitable or available If the issue is verified as Cedruno’s fault, a manufacturing defect, wrong item, or carrier damage, Cedruno covers the approved return shipping or replacement shipping.
15. Lost shipments If tracking shows no movement for an unusual period, or if the shipment appears lost, contact us at support@cedruno.com.
We will contact the carrier and open an investigation where required.
If the carrier confirms the shipment is lost, Cedruno will offer either:
a replacement at no additional cost, subject to stock; or a full refund in USD to the original payment method We may need reasonable time to complete the carrier investigation before issuing a replacement or refund.
16. Delayed shipments Shipping estimates are not guaranteed delivery dates.
Delays may happen because of:
severe weather holidays customs processing freight terminal congestion remote delivery routing labor disruptions address correction missed delivery appointments carrier network delays security or fraud-prevention review If your shipment is delayed beyond the estimated timeframe, contact us with your Order ID. We will help check the shipment status and provide available next steps.
17. Refused deliveries Please do not refuse delivery unless the package shows serious visible carrier damage and you have noted the damage with the driver where possible.
If a shipment is refused without visible damage, without prior approval from Cedruno, or because of a change of mind, the shipment may return to sender. In that case, return freight, storage, redelivery, or handling fees charged by the carrier may be deducted from any eligible refund.
If refusal is due to visible carrier-caused damage and the damage is noted with the driver, Cedruno will handle the carrier claim and no redelivery fee applies to you for that damage case.
18. Undeliverable shipments A shipment may be considered undeliverable if:
the address is incorrect or incomplete the recipient cannot be reached delivery appointments are repeatedly missed the location cannot be safely accessed by the carrier the customer refuses required delivery coordination local delivery restrictions prevent completion If the carrier returns the shipment to Cedruno, we may offer reshipment after confirming the address and collecting any carrier return, storage, correction, or redelivery fees that apply.
If the undeliverable issue was caused by Cedruno or a verified carrier error, we will review the case and help resolve it at no additional cost to you where appropriate.
19. Authority to Leave In some regions or for some carriers, Authority to Leave may be available.
If you authorize a carrier to leave the package without a signature, delivery is considered completed when the carrier records a successful delivery scan at the shipping address.
Cedruno is not responsible for loss, theft, weather exposure, or damage after a carrier has completed an authorized delivery scan, except where mandatory consumer law provides otherwise.
For high-value furniture or freight shipments, signature delivery may be required and Authority to Leave may not be available.
20. Order changes after checkout If you need to change your address, phone number, item, or quantity, contact us immediately at support@cedruno.com.
Most order changes are handled under our Cancellation Policy. Changes are usually possible only within 24 hours after checkout and only if the order has not entered handling, label creation, freight scheduling, carrier pickup, or export processing.
After dispatch, address changes may not be possible. If the carrier allows a reroute or correction, additional carrier fees and delays may apply.
21. Cancellations after shipment After an order has been handed to a carrier or freight pickup has been scheduled or completed, cancellation is not available under the Shipping Policy.
After delivery, eligible items may be handled under our Return & Refund Policy.
If Cedruno must cancel an order before shipment because of a stock issue, quality-control issue, address issue, carrier restriction, or fraud-prevention concern, we will issue a full refund in USD to the original payment method.
22. Product-specific shipping notes for carved wood armchairs Carved wood armchairs and artistic solid-wood chairs may be heavy, oversized, or irregularly shaped because of their sculptural design.
Before ordering, please review:
product dimensions chair width and height doorway and hallway clearance elevator size stair access delivery location access whether you need help moving the item indoors Standard shipping does not include indoor placement or assembly unless an upgrade is shown at checkout or confirmed by Cedruno in writing.
Natural wood grain, tone variation, knots, and small mineral marks are normal characteristics of solid wood and are not shipping damage when consistent with the product description.
23. Contact us about shipping For shipping questions, delivery issues, address checks, tracking help, or damage reports, contact us:
Cedruno Support Email: support@cedruno.com Phone: +1 (214) 676-7903 Support hours: Mon–Sun, 8:00 AM–5:00 PM CST
Fulfillment & Authorized Returns Address 801 Transfer Road St Paul, MN 55114 United States
Please include your Order ID whenever you contact us so we can help faster.