Privacy policy
Last updated: July 30, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About this Privacy Policy Cedruno respects customer privacy and aims to be transparent about how personal information is collected, used, shared, protected, and retained.
This Privacy Policy applies when you visit https://cedruno.com, browse products, place an order, contact customer support, request shipping help, request cancellation, request a return or refund, submit photos for a damage claim, or interact with Cedruno online.
Cedruno sells in-stock artistic solid-wood furniture and wood décor, including carved wood armchairs, leaf-shaped chairs, fruit-shaped chairs, accent seating, and related decorative wood furniture.
This Privacy Policy works together with our Payment Policy, Shipping Policy, Cancellation Policy, Return & Refund Policy, and Terms of Service.
2. Contact information Cedruno Support Email: support@cedruno.com Phone: +1 (214) 676-7903 Support hours: Mon–Sun, 8:00 AM–5:00 PM CST
We receive customer messages during our published support hours. Privacy, order, shipping, return, cancellation, refund, and payment-review cases are normally reviewed within 1–2 business days, Monday–Friday, excluding U.S. federal holidays.
Fulfillment & Authorized Returns Address 801 Transfer Road St Paul, MN 55114 United States
This address is used for fulfillment and authorized returns only. It is not a retail showroom and does not accept walk-in visits, in-person purchases, or unauthorized returns.
3. Information we collect Cedruno may collect information that you provide directly, information collected automatically through the Website, and limited information from service providers.
3.1 Information you provide directly When you place an order, create an account if available, contact support, request cancellation, request a return, or report a delivery issue, we may collect:
name email address phone number billing address shipping address delivery notes order ID item purchased quantity product price shipping fee tax or duty information where applicable payment status refund status cancellation request details return request details shipment or tracking details customer support messages photos or videos you provide for damage, defect, wrong item, missing part, or freight claim review Please do not send full card numbers, CVV codes, government ID numbers, or sensitive personal information through email or contact forms unless Cedruno specifically requests a limited verification detail through an appropriate process.
3.2 Payment information Cedruno does not store full payment card numbers or CVV codes on its servers.
Payments are handled by third-party payment processors, such as card payment gateways or PayPal, depending on what is available at checkout.
Payment processors may collect and process payment details according to their own privacy and security policies.
Cedruno may receive limited payment-related information, such as:
payment status transaction reference fraud-prevention result refund status payment method type, such as card or PayPal limited card details such as card brand or last four digits, where provided by the payment processor 3.3 Information collected automatically When you use the Website, we may collect:
IP address browser type device type operating system language settings referring page or URL pages viewed products viewed time spent on the Website clicks and navigation behavior cart and checkout interactions cookie identifiers security logs approximate location based on IP address 3.4 Information from third parties Cedruno may receive limited information from:
payment processors shipping carriers freight partners logistics providers fraud-prevention tools website hosting providers analytics providers advertising or measurement platforms, such as Google Ads, if configured This information may help us confirm payments, arrange shipping, provide tracking, investigate failed delivery, review damage claims, prevent fraud, and measure website performance.
4. How we use information Cedruno may use personal information to:
process orders confirm payments verify order details prevent fraud arrange shipping provide tracking updates coordinate Freight/LTL delivery where required respond to customer support requests process cancellation requests process return and refund requests review damage, defect, wrong item, missing part, refused delivery, or lost shipment cases provide replacement parts or replacement items where applicable handle payment disputes or chargebacks comply with tax, accounting, legal, and recordkeeping obligations improve website performance and customer experience send service-related emails, such as order confirmations, shipping updates, return instructions, and refund updates send marketing emails only where permitted and where you have opted in or where allowed by applicable law 5. How we share information Cedruno does not sell personal information for money.
Cedruno may share information only as needed to operate the Website, process orders, provide customer support, comply with law, protect customers, and run the business.
We may share information with:
payment processors PayPal or card payment gateways shipping carriers freight and logistics partners customs brokers or import/export service providers where required website hosting providers email service providers fraud-prevention and security providers analytics and advertising measurement providers customer support tools professional advisers, such as accountants, auditors, or legal advisers government, customs, law enforcement, or regulatory authorities where legally required For example, we may share your name, address, phone number, and order details with a carrier so the carrier can deliver your item or schedule Freight/LTL delivery.
6. Cookies and similar technologies Cedruno may use cookies, pixels, tags, and similar technologies for:
essential website functions cart and checkout operation account login where available website security fraud prevention analytics advertising measurement Google Ads conversion tracking where configured remarketing where configured and legally permitted Some cookies are necessary for the Website to function. Blocking certain cookies may affect cart, checkout, account, or payment features.
You can manage cookies through your browser settings. You may also manage Google advertising preferences through Google’s available ad settings tools.
If Cedruno adds or updates a cookie banner or cookie preference tool, customers may be able to manage certain cookie preferences directly on the Website.
7. Marketing communications Cedruno may send marketing emails only where permitted by law and where you have opted in or where another lawful basis applies.
Marketing emails may include product updates, promotions, or store news.
You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting Cedruno at support@cedruno.com.
Service-related emails are not marketing emails. These may include order confirmations, payment updates, shipping updates, return instructions, cancellation confirmations, refund updates, or security notices.
8. Customer support photos and claim evidence For damaged, defective, wrong item, missing part, delivery issue, refused delivery, or freight claim cases, Cedruno may ask you to provide photos or videos.
These may include:
outer carton shipping label inner packaging damaged area defective part missing part area delivery condition freight receipt or delivery documentation Cedruno uses this information to review the issue, assist the customer, provide replacement options, process returns or refunds, and work with carriers or logistics partners.
Please avoid including unrelated personal information, people’s faces, private documents, or sensitive information in photos or videos unless necessary for the claim.
9. Data retention Cedruno keeps personal information only as long as reasonably necessary for the purposes described in this Privacy Policy.
Typical retention periods may include:
order and transaction records: up to 6 years for tax, accounting, legal, and dispute-resolution needs customer support communications: up to 2 years, unless a longer period is needed for an active issue return, refund, damage, freight, and claim records: as long as needed to resolve the issue and meet recordkeeping requirements marketing preferences: until you unsubscribe or withdraw consent technical logs and security records: for a reasonable period needed for security and operations When information is no longer needed, Cedruno deletes, anonymizes, or restricts access to it where reasonably possible.
10. How we protect information Cedruno uses reasonable administrative, technical, and physical safeguards designed to protect personal information.
These may include:
SSL/TLS encryption secure checkout processes access controls limited staff access payment processing through secure third-party providers fraud-prevention tools security monitoring data minimization where practical No online system can guarantee absolute security. Customers should also protect their account login details, use secure networks, and contact Cedruno if they suspect unauthorized account or payment activity.
11. International data transfers Cedruno serves customers in the United States, Canada, the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia.
Your information may be stored or processed in the United States or other countries where Cedruno or its service providers operate.
When information is transferred internationally, Cedruno takes reasonable steps to protect it according to this Privacy Policy and applicable legal requirements.
12. Your privacy rights and choices Depending on where you live, you may have rights to:
request access to personal information we hold about you request a copy of your personal information request correction of inaccurate information request deletion of certain information object to certain processing restrict certain processing withdraw consent where processing is based on consent opt certain information object to certain processing restrict certain processing withdraw consent where out of marketing emails opt out of certain targeted advertising where applicable To exercise privacy rights, contact us at:
support@cedruno.com
Please include enough information for us to verify your request. We may ask for identity verification before responding.
Cedruno will respond within a reasonable timeframe, often within 30 days where required by applicable law.
13. United States privacy rights Depending on your U.S. state, you may have additional privacy rights, including the right to access, correct, delete, or opt out of certain processing such as targeted advertising.
To request an opt-out of targeted advertising where applicable, email:
support@cedruno.com
Suggested subject line:
Opt-out of targeted advertising
Cedruno will apply your request to the extent technically feasible and required by applicable law.
14. EU and UK privacy rights Where the GDPR or UK GDPR applies, Cedruno may process personal information under the following legal bases:
contract necessity, to process orders, payments, shipping, returns, cancellations, and refunds legitimate interests, to operate, improve, secure, and protect the Website and business consent, where required for marketing or certain cookies legal obligations, for tax, accounting, customs, fraud-prevention, and compliance needs You may have rights to access, correct, delete, restrict, object to processing, request portability, or withdraw consent where applicable.
Cedruno does not use solely automated decision-making that produces legal or similarly significant effects on customers.
15. Canada, Australia, and other regional rights Customers in Canada, Australia, and other served regions may have privacy and consumer rights under applicable local laws.
Cedruno will honor mandatory rights where they apply.
To submit a privacy request, contact support@cedruno.com.
16. Children’s privacy The Website is not intended for children under 13 or the minimum age required by applicable law in your location.
Cedruno does not knowingly collect personal information from children.
If you believe a child has provided personal information to Cedruno, please contact us at support@cedruno.com so we can review and take appropriate action.
17. User-generated content If you submit product reviews, photos, videos, comments, or other content to public areas of the Website, that content may be visible to other users.
Please do not post sensitive personal information, private contact details, financial information, or information about other people in public review areas.
Cedruno may remove user-generated content that is illegal, abusive, misleading, unrelated, fraudulent, or infringes another person’s rights.
18. Third-party links The Website may contain links to third-party websites or services.
Cedruno is not responsible for the privacy practices, content, security, or policies of third-party websites.
If you visit a third-party website, please review that website’s privacy policy.
19. Sensitive information Cedruno does not intentionally collect sensitive personal information, such as precise geolocation, biometric data, government ID numbers, health information, racial or ethnic origin, religious beliefs, or political opinions, unless required for a specific lawful purpose.
Please do not send sensitive personal information through email, contact forms, reviews, or support messages unless Cedruno specifically requests limited information for a necessary and lawful reason.
20. Payment information security Cedruno does not store full card numbers or CVV codes.
Payment information is handled by third-party payment processors.
Cedruno may receive limited payment-related details needed to confirm payment, process refunds, prevent fraud, and support customer service.
For more information, please review our Payment Policy.
21. Shipping, returns, and claim information To process shipping, delivery, cancellation, return, refund, replacement, damage, defect, wrong item, missing part, refused delivery, undeliverable shipment, or lost shipment cases, Cedruno may use and share necessary order information with carriers, freight partners, logistics providers, payment processors, and support tools.
This may include:
name delivery address phone number email address order ID tracking number delivery notes claim photos or videos return authorization details refund status This information is used only as needed to resolve the order-related issue and operate the business.
22. Changes to this Privacy Policy Cedruno may update this Privacy Policy from time to time.
When updates are made, the “Last updated” date will be revised.
If changes are significant, Cedruno may provide additional notice on the Website or by email where appropriate.
23. Contact us For privacy questions, order-related data questions, or privacy rights requests, contact us:
Cedruno Support Email: support@cedruno.com Phone: +1 (214) 676-7903 Support hours: Mon–Sun, 8:00 AM–5:00 PM CST
Fulfillment & Authorized Returns Address 801 Transfer Road St Paul, MN 55114 United States
This address is used for fulfillment and authorized returns only. It is not a retail showroom and does not accept walk-in visits, in-person purchases, or unauthorized returns.