Return & refund policy
Last updated: July 30, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About this Return & Refund Policy Cedruno sells in-stock artistic solid-wood furniture and wood décor, including carved wood armchairs, leaf-shaped chairs, fruit-shaped chairs, botanical-inspired accent chairs, sculptural wood seating, and related decorative wood furniture.
This Return & Refund Policy explains how returns, refunds, replacements, damaged items, wrong items, missing parts, refused deliveries, freight returns, and international returns are handled.
All product prices, shipping fees, taxes, duties where applicable, return handling, and refunds are shown and processed in USD.
Cedruno provides free approved return shipping for eligible returns when customers follow Cedruno’s return instructions.
Cedruno does not charge a restocking fee on eligible returns.
For change-of-mind returns, the product price is refunded after the returned item is received and passes inspection. However, any original outbound shipping fee paid at checkout is not refunded.
Cedruno does not describe its in-stock furniture as made-to-order, custom-made, or produced after checkout.
2. Contact Information Cedruno Support
Phone: +1 (214) 676-7903
Email: support@cedruno.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
We receive customer messages during our published support hours. Return, refund, replacement, damage-review, freight claim, and payment-related cases are normally reviewed within 1–2 business days, Monday–Friday, excluding U.S. federal holidays.
Fulfillment & Authorized Returns Address Cedruno Returns Department 801 Transfer Road, St Paul, MN 55114
This address is used for fulfillment and authorized returns only. It is not a retail showroom and does not accept walk-in visits, in-person returns, in-person purchases, or unauthorized return shipments.
Please do not send any item back before receiving a Return Authorization from Cedruno.
3. Quick Return Overview Return Request Window
Customers may submit a return request within 30 days from the delivery date.
Return Shipping Cost
Cedruno provides free approved return shipping for eligible returns. Customers must receive return authorization and follow the return instructions provided by Cedruno.
Restocking Fee
There is no restocking fee for eligible returns.
Change-of-Mind Returns
Change-of-mind returns are accepted when the item is:
New and unused Unassembled Unmodified In resalable condition Properly packed for return transportation
The original shipping fee is not refundable for change-of-mind returns.
Damaged, Defective, or Incorrect Items
For damaged, defective, incorrect, or missing-part orders, please contact Cedruno within 72 hours after the carrier delivery scan whenever possible.
This reporting period helps us review the issue and submit carrier claims more efficiently.
Return Authorization
A Return Authorization is required before sending any item back.
Unauthorized returns may be refused, delayed, or returned to the sender.
Approved Return Methods
Depending on the product size, weight, and location, Cedruno may provide:
A Cedruno-approved parcel return label A scheduled freight pickup Written return instructions
Customers should not arrange their own return shipment unless Cedruno provides written approval.
Refund Processing Time
Approved refunds are processed within 7 business days after the returned item is received and passes inspection.
Refund Method
Refunds are issued in USD to the original payment method used at checkout.
The customer’s bank, card issuer, or payment provider may require additional time to post the refund.
Exchanges
Direct exchanges are not offered for change-of-mind returns.
Customers may return an eligible item for a refund and place a new order separately.
Replacements
Replacements may be available for verified cases involving:
Shipping damage Product defects Incorrect items Missing parts
Replacement availability is subject to stock and the results of Cedruno’s review. 4. Return Request Window You may request a return within 30 days from the delivery date.
The delivery date is based on the carrier delivery scan or confirmed freight delivery record.
To start a return, contact us at support@cedruno.com and include:
Order ID name or email used at checkout delivery address item you want to return reason for return photos or video if the item is damaged, defective, incorrect, or missing parts A return request is not approved until Cedruno confirms eligibility and provides return instructions.
5. Return Eligibility for Change-of-Mind Returns Change-of-mind returns include cases such as:
the size does not fit your room the style does not match your space you changed your mind after delivery you ordered the wrong item you prefer a different finish, chair style, or furniture design For change-of-mind returns, the item must be:
new unused unassembled uninstalled unmodified clean and free from odors, stains, pet hair, or signs of use returned with all parts, hardware, instructions, and protective materials where possible packed safely enough for parcel or freight return transit Items that have been assembled, installed, drilled, altered, refinished, damaged after delivery, or used in a home, studio, commercial space, event, or photo setup are not eligible for change-of-mind return unless mandatory consumer law provides otherwise.
6. Free Approved Return Shipping Cedruno provides free approved return shipping for eligible returns.
If your return is approved, Cedruno may provide one of the following return methods depending on item size, weight, destination, and carrier availability:
prepaid parcel return label scheduled Freight/LTL pickup return freight documents bill of lading instructions customs paperwork where required written return instructions Customers do not need to pay return shipping for eligible returns when using Cedruno’s approved return label, approved freight pickup, or written return instructions.
Customers should not send items back using their own courier unless Cedruno approves that method in writing.
If a customer uses an unapproved courier, sends the item to the wrong address, ships without Return Authorization, or does not follow Cedruno’s return instructions, Cedruno may not be able to accept responsibility for loss, damage, failed delivery, or extra shipping costs.
7. Original Shipping Fee Refund Cedruno provides free approved return shipping for eligible returns, but the original outbound shipping fee paid at checkout is handled according to the return reason.
If the return is caused by Cedruno’s fault, wrong item received, verified product defect, missing essential parts, incorrect item details sent by Cedruno, or verified carrier damage, Cedruno refunds:
the affected product price; and any original standard outbound shipping fee paid for the affected item. If the return is change-of-mind, Cedruno refunds the product price after the returned item is received and passes inspection, but any original outbound shipping fee paid at checkout is not refunded.
If your order qualified for free standard shipping at checkout, there is no original outbound shipping fee to refund.
Cedruno does not retroactively charge standard outbound shipping for a normal approved change-of-mind return.
8. No Restocking Fee Cedruno does not charge a restocking fee on eligible returns.
Any refund reduction described in this policy is not a restocking fee. A refund may be reduced only if:
parts, hardware, tools, or instructions are missing the item shows signs of use, assembly, installation, alteration, or damage after delivery the item is returned without proper packaging and is damaged during return transit the customer sends the return without authorization the customer does not follow Cedruno’s return instructions carrier return, storage, redelivery, or address-correction fees apply because of incorrect address, missed freight appointment, unauthorized return, refused delivery without approved reason, or undeliverable shipment We will explain any refund adjustment before finalizing the refund.
9. Natural Wood Characteristics Are Not Defects Cedruno products are made from solid wood or wood-based decorative materials. Natural wood may show:
grain variation color and tone variation knots mineral streaks small surface character slight differences between photos and the actual item These natural characteristics are not considered defects when they are consistent with the product description and do not prevent normal use.
Damage such as cracked panels, broken chair parts, unstable structure, crushed corners, peeling finish, missing hardware, or incorrect item received should be reported to Cedruno.
10. Damaged, Defective, Wrong Item, or Missing Parts If your order arrives damaged, defective, incorrect, or missing parts, contact us at support@cedruno.com.
For the fastest resolution, please contact us within 72 hours after the carrier delivery scan whenever possible.
Please include:
Order ID delivery address clear photos or video of the outer carton photo of the shipping label photos of inner packaging photos or video of the damaged, defective, incorrect, or missing part a short explanation of the issue This 72-hour reporting guideline helps us handle carrier and freight claims quickly. It does not remove your 30-day return request window or any mandatory consumer rights that apply in your region.
After review, Cedruno may offer one or more of the following:
replacement parts missing hardware replacement a touch-up kit for minor cosmetic issues, with your agreement a replacement item, subject to stock a Cedruno-approved return label or scheduled freight pickup a full refund in USD if replacement is not suitable or available If the issue is verified as Cedruno’s fault, verified product defect, wrong item, missing essential part, or verified carrier damage, Cedruno covers approved return shipping or replacement shipping.
11. Minor Cosmetic Issues For minor cosmetic issues that do not affect safe use, structure, or stability, Cedruno may offer a practical solution before requiring a full return.
Examples may include:
small finish rubs minor surface marks small touch-up needs missing non-structural hardware replaceable decorative pieces With your agreement, we may provide replacement parts, missing hardware, or a touch-up kit.
You are not required to accept a touch-up kit if the issue qualifies for a return, replacement, or refund under this policy or applicable law.
12. How to Start a Return To start a return, email support@cedruno.com within 30 days from delivery.
Please include:
Order ID name or email used at checkout delivery address item name reason for return photos or video if the item is damaged, defective, incorrect, or missing parts Cedruno will review your request and confirm whether the item is eligible.
If approved, we will send return instructions and a Return Authorization.
13. Return Authorization Required All returns must be authorized by Cedruno before shipment.
Returns sent without authorization may be delayed, refused, returned to sender, or may not be eligible for refund.
Your Return Authorization may include:
return address parcel label or freight pickup instructions packing instructions return deadline photos required before pickup bill of lading or freight documents, if applicable customs paperwork, if applicable Please follow the return instructions carefully so the item is protected during transit.
14. Return Label or Freight Pickup Expiration If Cedruno provides a return label, freight pickup approval, or return authorization, it usually expires after 10 calendar days unless we confirm a different deadline in writing.
Please ship the parcel or be available for scheduled pickup within that period.
If the return label or pickup authorization expires, contact us before shipping the item. A new label, pickup approval, or return authorization may be required.
15. Packing Requirements for Returns Because carved wood armchairs and artistic solid-wood furniture can be heavy, oversized, or irregularly shaped, safe return packing is important.
Please follow these packing rules:
use the original carton, crate, foam, corner guards, blocking, pallet, or protective materials where possible secure chair legs, arms, carved edges, decorative parts, and hardware so they cannot shift during transit bag and secure all hardware, screws, tools, and instructions protect carved edges and exposed wood surfaces seal every carton firmly use a heavy-duty replacement box or pallet crate if the original packaging is not available follow any freight pallet or pickup instructions provided by Cedruno If an item is returned with inadequate packaging and is damaged during return transit, the refund may be reduced to cover repair, replacement parts, or carrier loss not covered by insurance.
16. Freight/LTL Returns Large furniture items may require Freight/LTL return pickup.
For approved freight returns, Cedruno may provide:
pickup scheduling instructions bill of lading details pallet requirements label placement instructions freight carrier contact information pickup window information Cedruno provides free approved return freight for eligible returns when the customer follows Cedruno’s return instructions.
The item must be accessible for pickup at the agreed location and time.
Missed freight pickup appointments, incorrect pickup addresses, unavailable recipients, or failure to follow freight return instructions may result in carrier fees that may be deducted from any eligible refund.
17. Inspection After Return Arrival After the returned item arrives, Cedruno will inspect it before issuing a refund.
Inspection may include checking:
correct item, model, size, and finish all parts, hardware, tools, and instructions signs of use, assembly, installation, alteration, or damage return packing condition whether return instructions were followed whether damage occurred during return transit If the return passes inspection, Cedruno will process the refund within 7 business days.
If there is a problem with the return, we will contact you before finalizing any refund adjustment.
18. Refund Timing Once an approved return is received and passes inspection, Cedruno processes the refund within 7 business days.
Refunds are issued in USD to the original payment method.
Your bank, card issuer, or PayPal may need additional business days to post the refund after Cedruno has processed it.
Cedruno is not responsible for currency conversion differences, bank fees, card issuer delays, or PayPal processing delays.
19. Refund Method Refunds are issued to the original payment method used at checkout.
Examples:
card payments are refunded to the original card PayPal payments are refunded to the original PayPal account store credit may be offered only if you request it or agree to it Cedruno does not issue refunds to a different card, bank account, PayPal account, or third-party person.
20. Replacements Cedruno may offer a replacement if your item arrives damaged, defective, incorrect, or missing essential parts.
Replacement availability depends on stock.
For verified Cedruno fault, wrong item, verified product defect, missing essential parts, or verified carrier damage, Cedruno covers approved replacement shipping.
A replacement usually ships after:
the issue is verified; and/or the original item is returned or picked up, if a return is required; and/or Cedruno confirms that replacement parts can resolve the issue Cross-shipping, meaning sending a full replacement before the original item is returned or inspected, is not guaranteed.
21. No Direct Exchanges for Change-of-Mind Cedruno does not offer direct exchanges for change-of-mind requests.
If you prefer a different size, finish, chair shape, or furniture style, please request a return first.
After your eligible return is approved and processed, you may place a new order for the item you want.
If the item you received was damaged, defective, incorrect, or missing essential parts, Cedruno may offer a replacement instead of requiring you to place a new order.
22. Items Not Eligible for Return The following items are not eligible for return unless they arrived damaged, defective, incorrect, or are covered by mandatory consumer law:
used items assembled items installed items modified or refinished items items damaged after delivery by misuse, improper assembly, improper storage, moisture, heat, sunlight exposure, or mishandling items returned without authorization items missing essential parts or hardware, unless Cedruno confirms otherwise final-sale or clearance items clearly marked as final sale on the product page gift cards, if offered This does not limit your mandatory consumer rights in your country or region.
23. Refused Deliveries Please do not refuse delivery unless the package shows serious visible carrier damage and you have noted the damage with the driver where possible.
If a shipment is refused without visible damage, without prior approval from Cedruno, or because of change of mind, the shipment may return to sender.
In that case, return freight, storage, redelivery, address-correction, or handling fees charged by the carrier may be deducted from any eligible refund.
If refusal is due to visible carrier-caused damage and the damage is noted with the driver, Cedruno will handle the carrier claim and no redelivery fee applies to you for that damage case.
24. Undeliverable Shipments A shipment may be considered undeliverable if:
the address is incorrect or incomplete the recipient cannot be reached delivery appointments are repeatedly missed the location cannot be safely accessed by the carrier the customer refuses required delivery coordination local delivery restrictions prevent completion If the carrier returns the shipment to Cedruno, we may offer reshipment after confirming the address and collecting any carrier return, storage, correction, or redelivery fees that apply.
If the undeliverable issue was caused by Cedruno or a verified carrier error, we will review the case and help resolve it at no additional cost to you where appropriate.
25. Lost Shipments If tracking shows no movement for an unusual period, or if the shipment appears lost, contact us at support@cedruno.com.
Cedruno will contact the carrier and open an investigation where required.
If the carrier confirms the shipment is lost, Cedruno will offer either:
a replacement at no additional cost, subject to stock; or a full refund in USD to the original payment method We may need reasonable time to complete the carrier investigation before issuing a replacement or refund.
26. Delayed Shipments Shipping estimates are not guaranteed delivery dates.
Carrier delays may happen because of weather, holidays, customs processing, freight congestion, remote routing, missed delivery appointments, incorrect addresses, or other events outside Cedruno’s control.
A delayed shipment does not automatically qualify for cancellation after dispatch.
If the shipment is delayed beyond the estimated delivery timeframe, contact us with your Order ID and we will help check the shipment status.
If the carrier confirms that the shipment is lost, Cedruno will handle the case under the Lost Shipments section of this policy.
27. Authority to Leave and Completed Delivery Scans In some regions or for some carriers, Authority to Leave may be available.
If you authorize a carrier to leave the package without a signature, delivery is considered completed when the carrier records a successful delivery scan at the shipping address.
Cedruno is not responsible for loss, theft, weather exposure, or damage after a carrier has completed an authorized delivery scan, except where mandatory consumer law provides otherwise.
For high-value furniture or freight shipments, signature delivery may be required and Authority to Leave may not be available.
28. International Returns, Taxes, Duties, and Customs For returns from Canada, the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia, customs documents or carrier paperwork may be required.
For approved eligible returns, Cedruno may provide:
return label freight pickup instructions return freight documents bill of lading details customs paperwork where available Cedruno provides free approved return shipping for eligible international returns when the customer follows Cedruno’s return instructions.
Customers should not use their own courier for international returns unless Cedruno approves that method in writing.
If you use your own courier without Cedruno’s approval, you are responsible for:
customs documents return duties or taxes courier charges loss or damage during return transit delivery failure to the return address For international returns, contact Cedruno before shipping anything back so we can provide the correct instructions.
29. Orders Paid With Discounts, Coupons, or Store Credit If your order used a discount code, coupon, or store credit, the refund will reflect the amount actually paid after the discount.
Expired coupons may not be reissued unless required by law or confirmed by Cedruno in writing.
If an order included a free gift, bundle discount, or promotional item, all related items may need to be returned together. If promotional items are missing, the refund may be adjusted by the value of the missing item.
30. Payment Disputes and Chargebacks If you have a problem with your order, please contact Cedruno first so we can help resolve it.
Opening a payment dispute or chargeback may delay the normal return or refund process because the payment provider may temporarily control the funds while the dispute is reviewed.
Nothing in this section limits your legal rights or your right to contact your payment provider.
31. Regional Consumer Rights Nothing in this policy limits mandatory consumer rights in your country or region.
Where local law provides greater protection, Cedruno will honor the greater protection.
This may include applicable consumer rights in the United States, Canada, the United Kingdom, the European Union, and Australia.
32. Need Help With a Return? Contact Cedruno before sending any item back.
Cedruno Support
Phone: +1 (214) 676-7903
Email: support@cedruno.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
Fulfillment & Authorized Returns Address Cedruno Returns Department 801 Transfer Road, St Paul, MN 55114
Please include your Order ID so we can help faster.