Terms of service
Last updated: July 30, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About these Terms Welcome to Cedruno. These Terms of Service explain the rules that apply when you visit, browse, or place an order on https://cedruno.com.
By using this Website or placing an order, you agree to these Terms and to our Privacy Policy, Payment Policy, Shipping Policy, Cancellation Policy, and Return & Refund Policy.
If you do not agree with these Terms, please do not use the Website or place an order.
2. Who we are and what we sell Cedruno sells in-stock artistic solid-wood furniture and wood décor, including carved wood armchairs, leaf-shaped chairs, fruit-shaped chairs, accent seating, and related decorative wood furniture.
Cedruno does not describe its in-stock furniture as made-to-order, custom-made, or produced after checkout.
Product processing time refers only to order verification, final inspection, packing, labeling, freight paperwork, and carrier scheduling.
3. Contact information Cedruno Support Email: support@cedruno.com Phone: +1 (214) 676-7903 Support hours: Mon–Sun, 8:00 AM–5:00 PM CST
We receive customer messages during our published support hours. Order, shipping, return, cancellation, refund, and payment-review cases are normally reviewed within 1–2 business days, Monday–Friday, excluding U.S. federal holidays.
Fulfillment & Authorized Returns Address 801 Transfer Road St Paul, MN 55114 United States
This address is used for fulfillment and authorized returns only. It is not a retail showroom and does not accept walk-in visits, in-person purchases, or unauthorized returns.
4. Eligibility You must be at least 18 years old, or the age of majority in your location, to place an order on the Website.
By placing an order, you confirm that:
you are legally able to enter into a purchase agreement the information you provide is accurate and complete you are using an authorized payment method you are not using the Website for fraud, misuse, or unlawful activity 5. Account and checkout information You may be able to check out as a guest or create an account if the Website offers account features.
You are responsible for keeping your account login details secure.
You agree to provide accurate:
name email address phone number billing address shipping address delivery notes where needed payment information Cedruno is not responsible for delivery failure, carrier fees, or delays caused by incorrect, incomplete, or inaccessible address information provided by the customer.
6. Acceptable use of the Website You agree not to:
damage, disrupt, overload, or interfere with the Website attempt to hack, reverse-engineer, scrape, or bypass security systems upload malware, harmful code, or misleading content use the Website for fraud, harassment, or illegal activity collect personal information from other users without permission impersonate another person or use unauthorized payment information misuse reviews, contact forms, or checkout systems Cedruno may block access, cancel orders, or take appropriate action if we believe the Website is being misused.
7. Product information and availability Cedruno works to provide accurate product information, including product names, descriptions, pricing, images, dimensions, materials, and availability.
However, product information may occasionally contain errors, such as:
pricing errors stock errors description errors image or display differences incorrect dimensions or availability If an order is affected by an obvious error, Cedruno may contact you, cancel the order, or issue a refund in USD to the original payment method.
An order is not accepted until payment is successfully processed and Cedruno confirms the order or begins order handling.
8. Product photos, natural wood, and display differences Product photos are provided to help customers understand the item’s appearance, scale, shape, and style.
Natural wood may show:
grain variation tone or color variation knots mineral streaks small surface character natural texture differences These characteristics are not considered defects when they are consistent with the product description and do not prevent normal use.
Colors may look different depending on lighting, photography, screen settings, and display device.
Styled photos may include props. Only the items clearly described in the product listing are included.
9. Customer responsibility before ordering Because carved wood armchairs and artistic solid-wood furniture may be large, heavy, oversized, or irregularly shaped, customers should review product details carefully before ordering.
Before placing an order, please check:
product dimensions chair width, height, and depth doorway and hallway clearance stair and elevator access delivery address accuracy whether your location can accept parcel or freight delivery whether you need help moving the item indoors Standard shipping does not include room-of-choice delivery, stair carry, inside delivery, assembly, installation, packaging removal, or exact-time appointment unless shown at checkout or confirmed by Cedruno in writing.
10. Pricing, currency, and promotions All prices, order totals, shipping fees, taxes, duties where applicable, return costs where applicable, cancellation refunds, and refunds are shown and processed in USD.
Promotions and discount codes apply at checkout and generally cannot be applied retroactively after an order is placed.
Cedruno may update prices, promotions, product availability, and product information at any time.
If your card, PayPal account, or bank uses a different currency, your payment provider may apply exchange rates and fees. Cedruno does not control currency conversion rates or provider fees.
11. Orders and order acceptance Placing an order is an offer to purchase the selected product.
Cedruno may accept the order after:
payment is successfully processed the order passes basic review the order confirmation is sent order handling begins Cedruno may decline, hold, or cancel an order if:
payment fails stock is unavailable a product listing has an error shipping service is unavailable for the address payment verification cannot be completed fraud-prevention checks require cancellation the address is incomplete or cannot be verified export, customs, or carrier restrictions prevent shipment If Cedruno cancels an order before shipment, the customer receives a refund in USD to the original payment method.
12. Payments Payment terms are explained in our Payment Policy.
Cedruno currently accepts major credit/debit cards and PayPal when available at checkout.
Your payment method is usually charged immediately when you place the order and payment is approved.
Cedruno does not store full card numbers or CVV codes.
High-value orders may require additional verification before shipment.
13. Shipping and delivery Shipping methods, delivery regions, shipping costs, processing time, freight delivery, tracking, address rules, delivery inspection, lost shipments, delays, refused deliveries, and undeliverable shipments are explained in our Shipping Policy.
Large carved wood armchairs and solid-wood furniture may ship by Freight/LTL.
Freight/LTL delivery is curbside by default unless an upgraded service is shown at checkout or confirmed by Cedruno in writing.
Shipping estimates are not guaranteed delivery dates.
14. Taxes, duties, and customs Applicable sales tax, VAT, GST, import duties, brokerage, or customs processing fees that Cedruno collects are shown at checkout in USD before payment.
For international orders, taxes and duties are handled according to our Shipping Policy.
If the checkout total states that duties, taxes, or import charges are included, you should not be asked to pay those included charges again at delivery.
If a destination, product, or carrier route does not support prepaid import charges, any required charges will be shown or explained at checkout where available.
15. Cancellations Cancellation terms are explained in our Cancellation Policy.
You may request cancellation within 24 hours after checkout.
A cancellation request is not guaranteed until Cedruno confirms it by email.
Cancellation is usually available only if the order has not entered handling, packing, label creation, freight paperwork, carrier scheduling, carrier handoff, or export processing.
After shipment, cancellation is not available. After delivery, eligible items may be handled under our Return & Refund Policy.
Approved cancellation refunds are initiated within 7 business days after cancellation approval.
16. Returns and refunds Return and refund terms are explained in our Return & Refund Policy.
You may request a return within 30 days from delivery.
Change-of-mind returns must be new, unused, unassembled, uninstalled, unmodified, clean, and properly packed.
For Cedruno fault, wrong item, verified product defect, missing essential parts, or verified carrier damage, Cedruno covers approved return shipping or replacement shipping.
For change-of-mind returns, the customer is responsible for approved return shipping costs.
Approved return refunds are processed within 7 business days after the returned item is received and passes inspection.
Refunds are issued in USD to the original payment method.
17. No direct exchanges for change-of-mind Cedruno does not offer direct exchanges for change-of-mind requests.
If you prefer a different size, finish, chair shape, or furniture style, please request a return first under our Return & Refund Policy.
After your eligible return is approved and processed, you may place a new order for the item you want.
If the item you received was damaged, defective, incorrect, or missing essential parts, Cedruno may offer a replacement subject to stock.
18. Damage, defect, wrong item, or missing parts If your order arrives damaged, defective, incorrect, or missing parts, contact Cedruno at support@cedruno.com.
For the fastest resolution, please contact us within 72 hours after the carrier delivery scan whenever possible.
Please include:
Order ID delivery address photos or video of the outer carton photo of the shipping label photos of inner packaging photos or video of the affected item or missing part a short explanation of the issue This 72-hour reporting guideline helps Cedruno handle carrier and freight claims quickly. It does not remove your 30-day return request window or any mandatory consumer rights that apply in your region.
19. Refused deliveries and undeliverable shipments Refusing delivery after shipment is not the same as canceling an order.
If a shipment is refused without visible carrier damage, without prior approval from Cedruno, or because of change of mind, the shipment may return to sender.
Return freight, storage, redelivery, address-correction, or handling fees charged by the carrier may be deducted from any eligible refund.
If refusal is due to visible carrier-caused damage and the damage is noted with the driver where possible, Cedruno will handle the carrier claim and no redelivery fee applies to the customer for that damage case.
Undeliverable shipments are handled under our Shipping Policy and Return & Refund Policy.
20. Lost or delayed shipments Shipping estimates are not guaranteed delivery dates.
If tracking shows no movement for an unusual period or if the shipment appears lost, contact Cedruno.
Cedruno will contact the carrier and open an investigation where required.
If the carrier confirms the shipment is lost, Cedruno may offer a replacement at no additional cost, subject to stock, or a full refund in USD to the original payment method.
Delayed shipments do not automatically qualify for cancellation after dispatch.
21. Authority to Leave In some regions or for some carriers, Authority to Leave may be available.
If you authorize a carrier to leave the package without a signature, delivery is considered completed when the carrier records a successful delivery scan at the shipping address.
Cedruno is not responsible for loss, theft, weather exposure, or damage after a carrier has completed an authorized delivery scan, except where mandatory consumer law provides otherwise.
For high-value furniture or freight shipments, signature delivery may be required and Authority to Leave may not be available.
22. Reviews, photos, and user content If you submit reviews, photos, videos, comments, or other content to Cedruno, you confirm that you own the content or have permission to share it.
You allow Cedruno to use, display, reproduce, adapt, and share that content for operating, improving, and marketing the Website, including product pages, social media, advertising, and customer support, where permitted by law.
Cedruno may remove content that is illegal, abusive, misleading, offensive, fraudulent, or infringes another person’s rights.
Do not upload private, sensitive, or third-party personal information in public review areas.
23. Intellectual property All Website content, including text, product photos, graphics, logos, videos, layouts, design elements, and code, belongs to Cedruno or its licensors.
You may not copy, reproduce, modify, distribute, publish, sell, or exploit Website content without written permission from Cedruno.
24. Product care and customer use Customers are responsible for using products safely and following any care instructions provided on the product page, packaging, or included materials.
For wood furniture, please avoid:
standing water excessive moisture direct high heat long-term direct sunlight harsh chemicals improper assembly overloading beyond intended use dragging heavy furniture across floors Damage caused after delivery by misuse, improper assembly, improper storage, moisture, heat, sunlight exposure, or mishandling may not qualify for return or refund unless mandatory consumer law provides otherwise.
25. Warranties and disclaimers Cedruno aims to provide accurate product information and reasonable customer support.
To the maximum extent permitted by law, products are provided as described on the product page and subject to our Shipping Policy, Return & Refund Policy, Cancellation Policy, Payment Policy, Privacy Policy, and these Terms.
Nothing in these Terms limits mandatory consumer rights that apply in your country or region.
26. Limitation of liability To the maximum extent permitted by law, Cedruno is not liable for indirect, incidental, special, or consequential damages not directly caused by Cedruno.
Cedruno’s total liability for a claim will not exceed the amount paid for the product at issue in USD.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
27. Events outside our control Cedruno is not responsible for delays or failures caused by events outside our reasonable control, including:
carrier delays freight network disruption severe weather natural disasters labor disruptions customs delays government actions payment provider outages internet or hosting interruptions supply or logistics disruptions Where possible, Cedruno will help customers understand available next steps.
28. Regional consumer rights Nothing in these Terms limits mandatory consumer rights in your country or region.
Where local law provides greater protection, Cedruno will honor the greater protection.
This may include applicable consumer rights in the United States, Canada, the United Kingdom, the European Union, and Australia.
29. Governing law and disputes These Terms are governed by applicable law, subject to mandatory consumer protection laws that apply in your country or region.
If any part of these Terms is found unenforceable, the remaining sections remain in effect.
Before starting a formal dispute, customers are encouraged to contact Cedruno at support@cedruno.com so we can try to resolve the issue directly.
30. Updates to these Terms Cedruno may update these Terms from time to time.
When updates are made, the “Last updated” date will be revised.
Continued use of the Website or placing an order after updated Terms are posted means you accept the updated Terms.
31. Contact us Cedruno Support Email: support@cedruno.com Phone: +1 (214) 676-7903 Support hours: Mon–Sun, 8:00 AM–5:00 PM CST
Fulfillment & Authorized Returns Address 801 Transfer Road St Paul, MN 55114 United States
This address is used for fulfillment and authorized returns only. It is not a retail showroom and does not accept walk-in visits, in-person purchases, or unauthorized returns.